Refund policy

Store Name: Melqis

Email: mokestoree@gmail.com

WhatsApp: +91 96452 16219

Instagram: @melqi.com

1. Returns

We want you to be satisfied with your purchase from Melqis. You may request a return if your order arrives damaged, defective, incorrect, or significantly different from the product description.

Return requests should be submitted within 7 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

The item must be unused and in its original condition.

The item should be returned with its original packaging, where applicable.

You must provide your order number and details of the issue.

Photos or videos may be requested to verify damaged or incorrect products.

3. Non-Returnable Items

Returns may not be accepted for items that have been used, damaged after delivery, or returned without the required information. Certain products may also be non-returnable for hygiene or other applicable reasons.

4. Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If your return is approved, the refund will be processed to the original payment method, where possible. Processing times may vary depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos/videos of the product. We will review the issue and provide an appropriate solution, such as a replacement or refund.

6. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

7. Return Shipping

If the return is due to an incorrect, defective, or damaged product caused by us or our supplier, Melqis may cover reasonable return shipping costs. For other approved returns, return shipping costs may be the customer's responsibility.